Episode 38: Warranty Reimbursement in 2025: What Every Dealer Needs to Know – Fixed Ops Focus with Dave Rogers and Steve Shaw
In this episode of Fixed Ops Focus, hosts Dave Rogers and Steve Shaw sit down with Janet Hayworth from Rainmaker Warranty Services for a deep dive into the evolving world of warranty claims and reimbursement for new car dealers.
Manufacturers are tightening their belts — and if your dealership isn’t keeping up, you’re leaving money on the table (or worse, facing an audit). Janet breaks down exactly what’s changing, what’s being demanded, and how to stay ahead of it all.
In this episode, you’ll learn:
- The latest trends and challenges in warranty payment collection
- Why manufacturers are requesting more documentation than ever
- How to properly meet clock time requirements
- Proven tips and tools to ensure your warranty claims get paid — the first time
- How to audit-proof your service department before the manufacturer comes knocking
Whether you’re a Fixed Ops Director, Service Manager, or Dealer Principal, this is a must-watch conversation that could protect — and recover — thousands of dollars for your store.
🎙️ Guest: Janet Hayworth | Rainmaker Warranty LLC 🎙️ Hosts: Dave Rogers & Steve Shaw
Connect & Learn More:
https://steveshawtraining.com
https://steveshawuniversity.com
https://FixedOps360.com
https://ServiceAdvisorFoundations.com
