Episode 37: The 30-Second MPI: Why TikTok Is Schooling Your Service Drive – Fixed Ops Focus with Dave Rogers and Steve Shaw
Episode 37 of Fixed Ops Focus with Steve Shaw and Dave Rogers takes a hard look at one of the most talked-about (and often poorly executed) tools in fixed operations today: the video multi-point inspection.
In this episode, Steve and Dave break down why so many dealership videos miss the mark—and how the typical 2–5 minute “factory-style” inspection video often fails to engage customers.
More importantly, they discuss how to create video multi-point inspections that customers actually want to watch.
The conversation also covers practical strategies for improving your process, including:
- Different write-up approaches at the service drive
- Who should be creating the videos (technicians vs. dedicated videographers)
- How to deliver clearer, more effective communication that builds trust and drives approvals
If your dealership is doing video MPI—or thinking about it—this episode will challenge your approach and give you actionable ways to improve.
Connect & Learn More:
https://steveshawtraining.com
https://steveshawuniversity.com
https://FixedOps360.com
https://ServiceAdvisorFoundations.com
