Episode 77: Used Cars vs. Service: The Battle for Your Dealership’s Soul – Fixed Ops Focus with Dave Rogers and Steve Shaw
In Episode 77 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into the used car department — and why it’s so important to the overall health of the entire dealership. We get into used car manager pay plans, the constant tug-of-war between used cars and the
service department, and how to strike the right balance between your service team and your used car operation for a truly holistic approach. Reconditioning, internal work, and the fight over labor and hours can either build a store up or tear it apart. Steve and Dave lay out how the best operators get both departments pulling in the same direction — instead of against each other.
If used cars and service feel like rivals in your store, this episode shows you how to make them teammates.
In this episode:
- Why the used car department matters to the whole dealership
- Used car manager pay plans — the incentives that drive behavior
- Used cars vs. the service department: the built-in tension
- Reconditioning, internal work, and who “wins”
- Striking the balance for a holistic operation
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