Episode 19: The Repair Order Fixed Ops Focus with Dave Rogers and Steve Shaw
In Episode 19 of Fixed Ops Focus, Dave Rogers (America’s Fixed Ops Director, Prognosticator of Profit) and Steve Shaw (Steve Shaw University, Fixed Ops 360) go off on a passionate tangent about the lost art of writing a repair order—the foundation of every profitable, transparent, and defensible service transaction.
They break down how to write a killer repair order the right way, stressing the timeless Three C’s (Concern, Cause, Correction):
∙Concern: Capturing the customer’s exact complaint clearly and verbatim at check-in
∙Cause: Documenting the technician’s precise diagnosis and root issue
∙Correction: Detailing exactly what was done to fix it, leaving no room for ambiguity
Steve and Dave call out the chaos caused by crazy op codes—those misleading, vague, or overcomplicated operation codes that confuse everyone from techs to customers to warranty auditors, kill CSI, and sabotage gross profit.
No fluff, no excuses—just real, battle-tested talk on why mastering the repair order still matters more than ever in fixed ops. If your ROs are sloppy, abbreviated, or tech-speak heavy, this episode will change how you (and your team) document every job.
Subscribe for more straight-from-the-trenches fixed operations insights that actually boost your bottom line.
Visit: steveshawtraining.com steveshawuniversity.com fixedopsfocus.com
#FixedOps #FixedOperations #RepairOrder #ServiceAdvisor #AutoService #Dealership #CarDealership #ServiceDepartment #Automotive #DealershipLife #ThreeCs #ConcernCauseCorrection #OpCodes #ServiceDrive #FixedOpsFocus #SteveShaw
#DaveRogers #AutoIndustry #ProfitPowerhouse #OldSchoolFixedOps #ServiceAdvisors #TechnicianLife #CarBusiness #DealershipSuccess #WarrantyClaims #ServiceManagement
