Episode 18: Going Old School Fixed Ops Focus with Dave Rogers and Steve Shaw. In Episode 18 of Fixed Ops Focus, Dave Rogers and Steve Shaw go full old school and prove one timeless truth: process overcomes technology every single time.
While the industry chases the next shiny AI tool, Dave and Steve break down why the fundamentals still win—and win big. They dive deep into the basics that actually drive profits, customer loyalty, and service department dominance in 2026:
- The lost art of the service introduction
- Mastering the first appointment (and why it sets the tone for everything)
- The power of setting the next appointment before the customer even leaves
- Why service advisors need to pick up the phone and make their own calls—no hiding behind texts or apps
- The return of real status calls that build trust and bring customers back
No fluff, no corporate buzzwords—just straight talk on why going back to proven human processes beats relying on AI every day of the week. If you’re tired of factory “recommendations” that starve your fixed ops gross and want strategies that actually work in the
service lane, this episode is for you.
Subscribe for more no-BS fixed operations talk that focuses on what really moves the needle.
Visit:
steveshawtraining.com
steveshawuniversity.com
fixedopsfocus.com
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