Episode 90: The Rise of the Specialist — with Carm Capriotto – Fixed Ops Focus with Dave Rogers and Steve Shaw
In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Carm Capriotto — founder and host of the Remarkable Results Radio Podcast and a true pioneer of automotive aftermarket podcasting. Carm is on a mission that every dealership and independent shop needs to hear raise the value of the technician and elevate the specialist to the level they deserve. Carm, Steve, and Dave dig into the language we use in this industry — in both the dealership world and the independent shop world — and how the words “just a tech” or “grease monkey” quietly hold our people back. Carm’s mission is to change that language, because words shape careers. As all three of them put it: change your words, change your world, change your life. This is a conversation about respect, professionalism, and the future of the people who actually fix the cars. If you employ technicians — or you are one — this one’s a must-watch.
In this episode:
- Carm Capriotto’s mission: raising the value of the technician
- The rise of the specialist — elevating the trade
- Changing the language we use in dealerships and independent shops
- Why words shape careers, culture, and retention
- “Change your words, change your world, change your life”
Connect with Carm & Remarkable Results Radio: Website: remarkableresults.biz
Download the Remarkable Results Radio Podcast and the “Rise of the Specialist” documentation at remarkableresults.biz.
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