Episode 89: You’re Sitting on GOLD and Not Selling It: The Scheduled Maintenance Rant – Fixed Ops Focus with Dave Rogers and Steve Shaw
In Episode 89 of Fixed Ops Focus, Steve Shaw and Dave Rogers go off on one of the most expensive habits in the service drive: not selling scheduled maintenance. Dave gets on his classic rant about the above-and-beyond maintenance that every vehicle needs — the services sitting right there in the owner’s manual that most advisors never present.
Then Steve asks the question that cuts to the bone: why is this allowed to happen? The answer isn’t the advisor. It’s the room above them. Management, leadership, and dealer principals aren’t setting the standard for their teams — and when leadership doesn’t set the bar, the team defaults to the bare minimum. It’s a funny, honest, occasionally uncomfortable episode about accountability starting at the top.
If your scheduled maintenance numbers are soft, don’t look at the drive first. Look in the mirror.
In this episode:
- Why scheduled maintenance goes unsold — every single day
- Dave’s above-and-beyond maintenance rant
- The services in the owner’s manual nobody presents
- “Why is this allowed to happen?” — the real answer
- Management, leadership & dealer principals setting the standard
- Accountability starts at the top, not on the drive
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