Episode 55: One Post. Two Rants. A Conspiracy Theory?! – Fixed Ops Focus with Dave Rogers and Steve Shaw
What starts as one simple email from a listener turns into one of the funniest, realest, and most off-the-rails conversations Dave and Steve have ever had. Episode 55 of Fixed Ops Focus goes down every twist and turn — and somehow circles right back to the stuff that actually matters in your service drive.
One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried in all the chaos is a genuine fixed ops masterclass on the monsters every service leader is fighting right now: employee retention, building a real career path, and the customer service challenges crushing the drive.
Part comedy, part therapy session, part fixed ops playbook. If you’ve ever worked a service lane, led a team, or tried to keep good people from walking out the door — this episode is for you.
In this episode:
- The listener email that started it all
- Dave’s legendary oil change rant
- Steve’s rant on what’s really wrong with dealership training
- A little conspiracy talk (you’ve been warned)
- Employee retention — why your best people leave
- Building a true career path in fixed operations
- The customer service challenges nobody wants to talk about
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