Episode 50: Leadership vs. Management — which one really makes a service manager great? – Fixed Ops Focus with Dave Rogers and Steve Shaw
This week’s topic: Leadership vs. Management — which one really makes a service manager great?
This is the show that treats fixed operations like the profit powerhouse it actually is — no corporate fluff, no sugar-coating. Steve and Dave go head-to-head on the question every fixed ops leader wrestles with, and they’ve brought the perfect guests to settle it.
Here’s who’s joining us:
- Bob Orozco, Land Rover of Wilmington — our special in-house guest, a gentleman who needs no introduction. Bob has risen through the ranks from service advisor to service manager to fixed ops manager, and now general manager. He’s lived every seat in this debate.
- Michael Keene of Chameleon Limited, Our Partner in Profit, whose AI-powered analytics program helps managers turn their repair order data into real, measurable profit.
Train. Learn. Grow.
https://steveshawuniversity.com
https://FixedOps360.com
https://ServiceAdvisorFoundations.com
