Fixed Ops Focus – Episode 30 – Frictionless Service – Remove Roadblocks between Customers and Technicians
In this episode, Steve Shaw and Dave Rogers Episode 30: We Banned Diagnostic Charges… Service Revenue Skyrocketed Overnight
Frictionless Service – Eliminating the #1 Pain Points in Your Dealership Service Department
In this powerful episode of Fixed Ops Focus, Dave Rogers and Steve Shaw reveal how to create truly frictionless service by removing the biggest obstacles between your dealership, technicians, and customers.
We tackle the number one pain point in most dealerships: the Diagnostic Charge. We also break down other major hurdles including:
- Shop supplies fees
- Prepaid service programs
- Special order parts delays
The #1 rule in service? Make it EASY for the customer to say YES and make the purchase. Learn practical strategies to reduce friction, build instant trust, increase customer-pay repairs, and drive more revenue without the usual roadblocks.
If you’re a service manager, fixed ops director, or dealership principal tired of losing sales due to unnecessary hurdles, this episode delivers straight-talk insights and actionable fixes you can implement right away.
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