Episode 20: Fixed Ops War Stories – Laughs, Chaos, and Lessons from the Service Drive Fixed Ops Focus with Dave Rogers and Steve Shaw
Welcome to a very special milestone Episode 20 of Fixed Ops Focus – the raw, no-BS podcast where we treat fixed operations like the profit powerhouse it truly is.
In this one, your hosts Dave Rogers (America’s Fixed Ops Director, Prognosticator of Profit) and Steve Shaw (Steve Shaw University, Fixed Ops 360) drop the serious strategy for a minute and go full storyteller mode. We’re sharing the wildest, funniest, most unbelievable war stories from the trenches of the service department.
Think:
- The customer who insisted their “check engine light” was just a fancy dashboard decoration
- The advisor who accidentally sold a full detail to a guy dropping off for an oil change… and somehow pulled it off
- Techs turning routine jobs into legendary disasters (and the epic comebacks)
- Those moments when the service drive feels more like a comedy roast than a dealership
It’s a humorous, no-holds-barred look at the everyday chaos, absurd customer encounters, advisor heroics, technician shenanigans, and the pure madness that makes fixed ops the most entertaining (and profitable) part of the car business.
Grab a coffee (or something stronger), hit play, and join us for laughs, head-shakes, and a few “yep, that happened to me” moments. Because if you’ve survived the service lane, you’ve got war stories too.
No fluff—just real dealership life, served with a side of humor.
Subscribe for more episodes that mix hard-hitting fixed ops tactics with the stories that keep us going.
Visit:
www.steveshawtraining.com
www.steveshawuniversity.com
www.fixedopsfocus.com
#FixedOps #FixedOperations #AutoService #DealershipLife #ServiceAdvisor #ServiceDepartment #WarStories #DealershipHumor #AutoIndustry #ServiceDrive #FixedOpsFocus #SteveShaw #DaveRogers #ProfitPowerhouse #OldSchoolFixedOps #CarBusiness #DealershipSuccess #ServiceAdvisors #TechnicianLife #FunnyDealershipStories #MilestoneEpisode
