Dive into Fixed Ops Focus Episode 2, where industry heavyweights Dave Rogers (Fixed Operations Director at Piazza Auto Group) and Steve Shaw (the renowned “Training Jedi” and premier service advisor trainer) tackle the real standards every service advisor needs to master.
In this must-watch discussion, Dave and Steve break down the core expectations that define top-tier service advisor performance in today’s dealership world. They explore:
• Core expectations vs. industry realities for service advisors
• Why paying service advisors on sales (rather than flat rate or hours) is often the best compensation approach for driving performance, customer satisfaction, and dealership profitability
• How elite standards drive higher effective labor rates, customer retention, and fixed ops gross profit
• Practical training strategies to elevate both new and veteran advisors to meet these higher expectations
• Why raising the bar on advisor performance separates winning dealerships from the rest
Packed with actionable insights from decades of combined on-the-drive experience, this episode is essential viewing for service managers, advisors, fixed ops directors, dealer principals, and anyone serious about building a high-performance service department.
Whether you’re looking to boost CSI scores, increase hours per RO, or transform your team into true customer champions, Dave and Steve deliver the straight talk and battle-tested advice you need.
