Episode 97: A Janitor Gave Us More WOW Than Most Car Dealers Do- Fixed Ops Focus with Dave Rogers and Steve Shaw
A janitor gave Dave a bigger WOW moment than most car dealerships ever deliver. On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers break down how Dave, at the Acura Auto Dealers Meeting, got WOWed — of all places, by a janitor at the Fontainebleau Hotel.
That moment opens the real conversation: the lack of WOW in the car business. Steve and Dave look at the surprising WOWs coming from industries outside of car dealership retail, and why our business keeps settling for “fine.” And there is hope. Steve shares the story of one local CDJR dealer that took it to the next level and went to work to solve his Jeep Wagoneer problems. That is what WOW looks like in a dealership.
In this episode:
- Dave’s WOW moment from a janitor at the Fontainebleau in Las Vegas
- The lack of WOW in the car business
- Surprising WOWs from industries outside car dealership retail
- Why “fine” is not good enough in the service drive
- The local CDJR dealer that took it to the next level on Steve’s Jeep Wagoneer
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