Episode 95: Service Appointments: AI or Human? | Xtime, Dealertrack & Cox Automotive (Part 1) – Fixed Ops Focus with Dave Rogers and Steve Shaw
AI or human — who should be booking your service appointments? On Part 1 of this Fixed Ops Focus conversation, Steve Shaw and Dave Rogers sit down with Stephen Jeffries, Senior Performance Specialist at Xtime by Cox Automotive, to get to the truth about the best way to make service appointments.
Stephen walks through how Xtime makes appointments, why the human has to stay in control of AI, and what it takes to help dealers improve performance in the service drive. If your appointment process runs on software alone — or on people alone — this one is for you.
This is Part 1. In Part 2, coming in the next few weeks, Steve, Dave, and Stephen take on the multi-point inspection and the video MPI. Subscribe so you don’t miss it.
In this episode:
- The best way to make service appointments
- How Xtime makes appointments
- AI or human — who should be booking your service drive?
- Keeping the human in control of AI
- Helping dealers improve performance
- Coming in Part 2: the multi-point inspection and the video MPI
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