Episode 86: Pat Me on the Back Every Day, or I’m Going Away– Fixed Ops Focus with Dave Rogers and Steve Shaw
In Episode 86 of Fixed Ops Focus, Steve Shaw and Dave Rogers make the case to stop doing annual employee reviews — for good. Today’s employees don’t want feedback once a year. They want it every single day. As Steve puts it: “Pat them on the back every day, or I’m going away.” People want to know how they’re doing in real time — the good and the bad. But here’s the problem in our business: we rarely give them the good, and too often we only hand out the bad… then we save it all up for one awkward annual review and wonder why our best people walk out the door. It’s time to start talking to people on a regular basis — real, consistent, human feedback that builds them up instead of ambushing them once a year.
If retention matters to you, this conversation matters more.
In this episode:
- Why the annual review is broken
- “Pat them on the back every day, or I’m going away”
- Daily, real-time feedback vs. the once-a-year ambush
- Why we give the bad and forget the good
- Building a culture of consistent, human conversation
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