Episode 82: I’ll Pay It — Are YOU the Problem? – Fixed Ops Focus with Dave Rogers and Steve Shaw
Dave Rogers and Steve Shaw go straight at the hard questions nobody wants to ask. Why is everyone so scared? Why are service advisors afraid to really get to know their customers?
Why are managers scared of change? And why aren’t general managers holding people accountable for the very things that make a dealership profitable? Steve and Dave explore it all in 20 minutes or less — and they don’t pull punches. Because here’s the truth: if you’re not out there holding your people accountable, you are the problem.
Agree? Disagree? This one’s built for the comments. Let us hear it.
A few highlights
- Why the new fast, 20-minute format
- Why service advisors are scared to connect with customers
- Why managers fear change
- Why GMs avoid accountability — and what it costs
- “If you’re not holding your people accountable, you are the problem.”
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