Episode 74: Do It With PASSION or Don’t Do It At All | The Truth About Service Managers – Fixed Ops Focus with Dave Rogers and Steve Shaw
In Episode 74 of Fixed Ops Focus, Steve Shaw and Dave Rogers get into what really makes a great service manager — and it starts with one word: passion. We talk passion for the job, the role of training, the KPIs that actually matter, and the real, day-to-day ins and outs of running a service department.
Then we dig into the part nobody loves to talk about: the knowledge level of today’s managers, and their willingness to learn, grow, and coach their people. You can teach process and track numbers all day long — but without passion to improve, passion to coach, and passion to grow the department, none of it sticks. This one is about doing the job with heart, and coaching your team with that same fire.
If you manage a service department — or you want to — this conversation is for you.
In this episode:
- Passion — the foundation of a great service manager
- Training and the never-stop-learning mindset
- The KPIs that actually matter (and the ones that don’t)
- The real ins and outs of running a service department
- A manager’s knowledge level — and willingness to grow
- Coaching your people with passion
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