Episode 67: Inside the Parts Department with Jon Rondolone – Fixed Ops Focus with Dave Rogers and Steve Shaw
In Episode 67 of Fixed Ops Focus, Dave Rogers and Steve Shaw sit down with parts manager extraordinaire Jon Rondolone of Piazza Honda of Springfield — and today, we’re talking everything PARTS.
Here’s the fun part: this is the one area Steve Shaw will happily admit he knows almost nothing about. So we handed the keys to Jon and let him take us deep into the world of the parts department — the piece of fixed operations that quietly keeps the whole store running. From inventory and obsolescence to fill rates, wholesale, and the parts-to-service relationship, Jon breaks down what actually makes a great parts operation. With Steve out of his comfort zone, this conversation gets wild — in the best way.
If you’ve ever wondered what really goes on behind the parts counter, this one’s a must-watch.
In this episode
- Meet Jon Rondolone, parts manager extraordinaire (Piazza Honda of Springfield)
- Everything parts — inventory, obsolescence, fill rates, and wholesale
- The parts-and-service relationship that makes (or breaks) a store
- What management and service get wrong about the parts department
- The stuff Steve Shaw has no idea about — and Jon sets him straight
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