Episode 46: From the Service of Country to the Service Drive — A Conversation with Arman Mansuri, Service Director, Porsche South Bay – Fixed Ops Focus with Dave Rogers and Steve Shaw
In this episode of Fixed Ops Focus, Dave Rogers and Steve Shaw sit down with one of the most respected service directors in luxury automotive: Arman Mansuri, Service Director at Porsche South Bay.
Arman’s story is one our industry doesn’t tell often enough. Before he ever stepped onto a service drive, he served his country in uniform. The discipline, the process orientation, the calm- under-pressure leadership — every trait that makes him an exceptional service director today was forged in his military experience.
In this honest, generous, story-rich conversation, Arman shares:
- His military background and the leadership lessons he carried into the car business
- Why military veterans bring an unmatched skill set to dealership operations — and whyevery dealer principal should be actively recruiting them
- His 1% Rule — the small, daily, deliberate improvements that compound into elite-level service department performance
- The mentor who shaped his career, and the principles that mentor instilled in him
- Real stories from leading a Porsche South Bay service department where the customer expectation is, quite literally, perfection
- What veterans transitioning into civilian careers need to understand about the opportunity in fixed operations
- What every dealer principal and fixed ops director needs to do to attract, hire, and retain elite veteran talent
This is more than a podcast episode. It’s a thank-you — to Arman for his service, to every veteran who has transitioned into our industry, and to every dealership that has been smart enough to hire them.
If you’re a veteran considering a career in fixed operations, send this to a brother or sister in arms. If you’re a dealer principal who wants to know how to attract elite talent, this is essential listening.
To Arman — and to every man and woman who has worn the uniform — thank you for your service.
Train. Learn. Grow.
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