Episode 41: He’s Half Their Age — And He Just Exposed What Most Service Advisors Are Doing WRONG – Fixed Ops Focus with Dave Rogers and Steve Shaw
Fixed Ops Focus Episode 41 is here!
In Episode 41, Dave Rogers and Steve Shaw sit down with service advisor Tyler Smith — an experienced young man who ends up schooling both of them on how to write service in 2026.
The kicker: the fundamentals Tyler swears by today are the same fundamentals that drove top-performing service drives back in 1987.
Key talking points covered in this episode:
- Preparation for the appointment
- Reviewing the repair orders before the customer arrives
- Proper menu presentation
- Why having a manager working the drive is non-negotiable
Connect & Learn More:
https://steveshawtraining.com
https://steveshawuniversity.com
https://FixedOps360.com
https://ServiceAdvisorFoundations.com
